Free workflow mapping tool

Make the real workflow visible.

Map one recurring piece of work from trigger to useful finish. Include the unofficial steps, waits, decisions and exceptions. You will leave with a clearer view and one candidate improvement to test.

Start the workflow map

Choose work that happens often enough to observe. Map what normally happens, not what the procedure says should happen.

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Workflow nameUse an ordinary description, such as “new customer setup” or “approve a supplier invoice”.0 of 300 charactersTriggerDescribe this part of the workflow.0 of 300 charactersUseful finishDescribe this part of the workflow.0 of 300 charactersEnd-to-end ownerDescribe this part of the workflow.0 of 300 charactersPeople affectedDescribe this part of the workflow.0 of 300 charactersCurrent tools and informationDescribe this part of the workflow.0 of 300 characters

Step builder

Step 1: What happensInclude unofficial work.0 of 300 charactersPerson or teamWho acts here?0 of 300 charactersSystem or information usedName the source.0 of 300 charactersTypeApproximate elapsed timeUse a practical estimate.0 of 300 charactersWhat can go wrongName exceptions or rework.0 of 300 characters

Workflow review

1 steps, 0 waits, 0 hand-offs, 0 decisions or checks, 0 rework steps and 0 different systems or information stores named.

Where does the work wait longest?Use what the map made visible.0 of 2000 charactersWhere is information copied or entered again?Use what the map made visible.0 of 2000 charactersWhich hand-off depends on somebody remembering to act?Use what the map made visible.0 of 2000 charactersWhich decision lacks a clear rule or owner?Use what the map made visible.0 of 2000 charactersWhich exception creates the most rework?Use what the map made visible.0 of 2000 charactersWhich step exists only because another part of the system cannot be trusted?Use what the map made visible.0 of 2000 charactersImprovement to address firstKeep this bounded.0 of 300 charactersWhy this one mattersKeep this bounded.0 of 2000 charactersEvidence to collectKeep this bounded.0 of 300 charactersOwnerKeep this bounded.0 of 300 charactersReview dateKeep this bounded.0 of 300 charactersPossible move

Get help with this workflow

Do not automate the map you wish you had.

Make the real workflow visible first. Remove what should not exist, clarify what needs judgement and only then decide whether technology can help.

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